Privacy Policy

Introduction

glavordeni.top SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glavordeni.top and use our e-commerce analytics services.

This policy applies to all information collected through our website, services, and any related communications. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Data Controller Information

The data controller responsible for your personal data is:

• Company: glavordeni.top SARL
• Registration Number: RCSB529674
• VAT Number: LU52586937
• Address: Avenue de la Porte-Neuve 135, 4702 Esch-sur-Alzette, Luxembourg
• Email: [email protected]
• Phone: +352 28999794

Data Collection

We may collect personal data from you in several ways. The data we collect includes information you provide directly to us, information we collect automatically when you use our website, and information we receive from third parties.

Information You Provide Directly

We collect personal data that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request information about our services
• Subscribe to our newsletter or marketing communications
• Participate in surveys or provide feedback
• Contact us via email or phone
• Engage our services for analytics consultation

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide in your communications with us.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and location information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring websites and search terms
• Device identifiers and characteristics

How We Use Your Information

We use the personal data we collect for various legitimate business purposes. How we use your information depends on how you interact with our website and services, the choices you make, and the products and features you use.

Primary Uses

We use your personal data to:

• Respond to your enquiries and provide customer support
• Deliver our analytics services and fulfil contractual obligations
• Process payments and manage billing
• Communicate with you about our services, including updates and promotional materials
• Improve our website functionality and user experience
• Analyse website usage and optimise our digital marketing efforts
• Comply with legal obligations and protect our legitimate interests

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary for the performance of a contract with you
• Legal obligation: Where we need to comply with legal requirements
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering our services
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Consent: With your explicit consent for specific purposes

All third parties with whom we share your data are required to maintain appropriate security measures and use your information only for the specified purposes.

International Data Transfers

As we are based in Luxembourg, your data is primarily processed within the European Economic Area (EEA). If we need to transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods vary depending on the type of data and the purpose for which it was collected:

• Contact enquiries: 3 years from last contact
• Client data: 7 years after contract termination for legal and accounting purposes
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: 26 months (Google Analytics default)

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data under certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

• Privacy Officer: [email protected]
• General enquiries: [email protected]
• Phone: +352 28999794
• Address: glavordeni.top SARL, Avenue de la Porte-Neuve 135, 4702 Esch-sur-Alzette, Luxembourg

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws. In Luxembourg, the relevant authority is:

Commission Nationale pour la Protection des Données (CNPD)
Website: cnpd.public.lu